Buyer Support

Contact channels, expected response timelines, complaint handling steps, and escalation options.

Last updated: May 19, 2026

Contact Details

Support email: support@myaiflowchart.com
Support phone: +91 9944 59 0607

We recommend including your account email and order reference in your first message.

Business Identity

Company: Codeplay Technologies
Legal business name: CODEPLAY TECHNOLOGIES
Product: My AI Flowchart
Location: Tamil Nadu, India
GSTIN: 33BVUPM3711L1Z7
D-U-N-S Number: 955481327
Company website: https://htmlcodeplay.com
General contact page: myaiflowchart.com/contact

Support Response Times

Support window: 9:00 AM to 5:30 PM IST (UTC+05:30), Monday through Friday.
Initial response target: within 1 business day.
Billing and refund request target: within 3 business days.
Complex technical issue target: status update within 3 business days.

Public Developer Profiles

Complaint Policy

Step 1: Send complaint details to support@myaiflowchart.com.
Step 2: We acknowledge and assign a case ID.
Step 3: We investigate and provide a decision or remediation plan.
Step 4: If unresolved, request an escalation review by replying to the same case.

Payment and External Escalation

If your order was processed through Paddle, Paddle may provide payment-related buyer assistance as Merchant of Record. You can find Paddle buyer resources at paddle.net.

Custom/Enterprise Quote Requests

For enterprise procurement, request a downloadable pricing sheet and documentation by contacting buyer support.

Self-help workflow resources

If you need implementation guidance before contacting support, these pages cover common planning and diagramming questions.

Flowchart examples for onboarding, approvals, incidents, and support operations.
Flowchart symbols guide with practical notation rules for consistent diagrams.
Step-by-step flowchart tutorial for first-time and non-technical users.
Editor shortcuts and controls guide for detailed feature onboarding.